I think weve all experienced that more than once. Sometimes this seems the greatest profession because you can call most clients friends. There are those, however, .. Greg Newell Greg's Piano Forté www.gregspianoforte.com 216-226-3791 (office) 216-470-8634 (mobile) From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Gerald Groot Sent: Monday, December 27, 2010 11:41 PM To: pianotech at ptg.org Subject: Re: [pianotech] middle pedal I do exactly the same thing too Greg. Educate and educate them some more. That is, up unto a point where they try and paint me into a corner. Then my defenses naturally come up but, I still try and be nice. It can be difficult sometimes if we get a client that is a real jerk back though. From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Greg Newell Sent: Monday, December 27, 2010 11:14 PM To: pianotech at ptg.org Subject: Re: [pianotech] middle pedal Susan, You are so correct. I try very hard to educate my customers when Im not met with that glazed over look. Im sure at times, being less than perfect, that I may have sounded demeaning though. I must try harder and will thanks to your input. Much appreciated! Greg Newell Greg's Piano Forté www.gregspianoforte.com 216-226-3791 (office) 216-470-8634 (mobile) From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Susan Kline Sent: Monday, December 27, 2010 11:01 PM To: pianotech at ptg.org Subject: Re: [pianotech] middle pedal On 12/27/2010 7:44 PM, Greg Newell wrote: Yeah, and how many of us are called every once in a while with the complaint that this note keeps ringing after I let go of the key and it just happens to be the first one without a damper. Well it wasn't doing that before you tuned it. Huh? This is a very good point, how customers say things like this. Like how that lady swore on a stack of bibles that every piano she had ever played had dampers all the way to the top (except this DEFECTIVE one she had just bought, where they were too CHEAP to put in all those high dampers.) The thing we're missing, I think, is that when we tell customers about things like this, or how a sostenuto pedal really is intended to work, they feel stupid. They don't like this, so they paint themselves into corners with outrageous statements putting the blame on us. If we were very sensitive to this problem, and explained these things in a very low voice, and talked about how many people thought the same as our customers, and perhaps made it sound like we were putting them onto a real secret, which they were smart enough to comprehend ....... well, maybe they wouldn't feel so defensive. It hardly helps us if we are right, but the customer feels terrible. Susan Kline -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20101228/ccab66bf/attachment-0001.htm>
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