Well there you go...you charge either way. I'd call her reg tech, If you know him/her and let them do it for nothing. David Ilvedson Pacifica, CA On Jan 16, 2010, at 1:47 PM, "David Nereson" <da88ve at gmail.com> wrote: I offered to do that but she says she was so technically or mechanically challenged that she didn't want to risk it. --David Nereson ----- Original Message ----- From: "Norm Barrett" <barr8345 at bellsouth.net> To: <pianotech at ptg.org> Sent: Friday, January 15, 2010 9:37 PM Subject: Re: [pianotech] [Bulk] age-old question of what to charge for almost nothing David, If you could educate the customer to remove the fallboard and remove the pencil them self, it would certainly make the service call more valuable to them thereby justifying the fee. Norm Barrett
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