[pianotech] Return visit

[Ron Nossaman]

pianofritz50 at aol.com wrote:
> Paul, there seems to be a contradiction when you first mention that you 
> "tactlessly" informed a teacher about a bad piano, and then "I do still 
> occasionally get a referral from her (the teacher.)".  Kind of a Catch-22 ?

No. The most fiercely loyal customers I have are very often the result 
of whacking them between the eyes with the undiluted truth as I have 
to present. Through most of their lives, no one has considered them 
worthy of the truth, and some people actually recognize that they're 
getting my best shot, and process the information as honestly as I try 
to present it. The smart ones get it, and are delighted. Lights go on, 
and concepts click into place. It's a major hoot! The ones that need 
to be schmoozed with bullshit tend to go elsewhere and remain in the 
dark. They are the "job" part of this business.
Ron N