[pianotech] Premium Service

Joseph Garrett joegarrett at earthlink.net
Wed Mar 10 12:36:57 MST 2010


Ron N. said: "Categorically, it's the same thing. Cosmetic only, without 
performance value. My customers tend to not want to waste 
technician rates on dusting."
 
Ron,
I agree, ...er somewhat, however, your car seems to run better after you've cleaned it.<G> Right? So, I suspect the same applies to pianos/cleaning.
While I'm at it, I should say, I charge a premium price for ALL clients. AND, they get/expect a Premium job out of me. The idea of a "less than stellar" servicing of a piano, by a technician, really seems to be the issue....NOT a "Premium" whatever. There is too much quick n' dirty going on and not enough thorough service, IMHO. At least it is evidenced in the "follows" I encounter.

That's my story and I'm stickin' to it.
Joe 


Joe Garrett, R.P.T. (Oregon)
Captain, Tool Police
Squares R I
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