You won't be 15 minutes late if you give them a one hour window. Four hours is excessive in our profession but 1 hour certainly isn't. Just remember to tell them that when you book the appointment. David Love www.davidlovepianos.com From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Kerry Sent: Tuesday, March 23, 2010 10:37 AM To: pianotech at ptg.org Subject: Re: [pianotech] 2nd Bad Client in 10+ Years - Seeking Advice It boggles my mind that the plumber or cable installer can say, "I'll be there between 8 and 12", or even just "tomorrow.", yet many people get bent out of shape when the piano technician is 15 minutes late. Many folks are understanding, and I always call if I'm going to be as much as a half-hour late, but it's interesting that we're held to a higher standard.I guess we're spoiling them. ;-) Kerry Kean www.ohiopianotuner.com <http://www.ohiopianotuner.com/> -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100323/3275fa41/attachment.htm>
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