parts at steinway.com Holly should be able to help you out. Best, Paul From: "David Love" <davidlovepianos at comcast.net> To: pianotech at ptg.org Date: 02/01/2011 11:35 AM Subject: Re: [pianotech] Steinway technical and reference guide I don't know, I purchased one, some years ago now, and have never received factory training. See if you can open an account with steinway NY on line and then order from them directly. Sounds like the local branch is trying to maintain a corner on the market there. David Love www.davidlovepianos.com (sent from bb) From: "The Davis Family \(Mark, Janine, William, Stephen & Matthew\)" <pianofortetechnology at saol.com> Sender: pianotech-bounces at ptg.org Date: Tue, 1 Feb 2011 18:45:45 +0200 To: <pianotech at ptg.org> ReplyTo: pianotech at ptg.org Subject: [pianotech] Steinway technical and reference guide Dear List I am a South African and have worked on pianos for 17 years. I emailed S&S and requested if I could purchase their technical and reference guide. They re-directed me to their South African branch/agent as are all enquiries emanating from Africa. The agent in South Africa said, “that the material requested is made available to technicians who have received factory training, to assist them to maintain Steinway & Sons instruments according to factory practices in the field.” He went on to basically say, NO, we deny your request. This is my second request to them, my first being early last year. I just don’t see why S&S would deny me the purchase of their guide? I understand that it is their prerogative. How do they promote themselves or endear themselves to technicians who are interested in learning about Steinway pianos? I have learnt a lot about piano technology through the PTG by purchasing many books from them, the Journal CD’s and the whole PACE series and have bought the Yamaha 37 steps of grand regulation too from Yamaha. I tune +- 5 pianos a day 5 days a week. I come across Steinway grands and uprights on a fairly regular basis. I regulate grands and uprights and do in house repairs too. I know that there are many technicians out there that are way beyond me but I am encouraged by some of them who write on this forum by reading their posts to persevere and to continue my learning and working on pianos. Why would S&S have such a short sighted policy? What are your thoughts? Is it not at all possible to obtain the S&S technical and reference guide? Mark -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110201/2216203a/attachment.htm>
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