The local piano teachers had a discussion about no-shows at one of their meetings last year. The teacher was presenting the business class was arguing that the parents should be charged regardless of whether or not the student shows up. They have basically paid to reserve a spot in the schedule. That reserved spot cannot be filled with anything else at the last minute. The presenter even went one step further and recommended NOT trying to allow the student to make up the lesson, because you are in fact "training" the client to mess around with the schedule. The teacher went on to say that when he became more hard-nosed in regards to his business practices, his reputation in the community grew. People thought he was a better teacher, even though his teaching had changed very little. If you show more respect for your own time, the clients will also respect it more! We could look at it the same way. The client is paying to reserve a certain amount of time for piano service. You have agreed to give them that time. If they decide not to show up, you can't really fill that with another paying client, so you've lost income. Luckily it doesn't happen very often! That's why I HIGHLY recommend the quick reminder call the day before. Ry > > Well, if you're tuning pianos for a living and have certain goals to meet > > and I have always set goals in my business and still do, … > > Jer, > > Thank you for the follow up. > I better understand your outlook. > > Sincerely, > > Keith -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110201/08932227/attachment.htm>
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