Diane, Maybe I missed this in all the recent posts, but I am surprised that no one has mentioned the act of asking for a Purchase Order Number from the person requesting the work to be done. While this information will not necessarily resolve your particular experience, it is a method to prevent any misunderstandings in the future. It's what I learned from a similar experience such as yours. Keith On Jan 21, 2011, at 1:23 AM, Diane Hofstetter wrote: > Thank you all--you're all just great! > > It sure helps to have your own feelings validated by your peers, and all the good suggestions that I hadn't thought of myself are very welcomed!
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