No mystery. Tell the customer that these are band-aid, relatively low- cost approaches that carry no guarantee of success and that you will pursue these remedies at your hourly fee. Terry Farrell On Jan 21, 2011, at 11:23 PM, Mr. Mac's wrote: > SNIP > What to charge the customer for these attempted methods, > whether they are successful or not, > is going to be the real challenge. > > Keith
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