[pianotech] Keyboard Metrology Sound-off!!!

[Richard Cromwell]

Thanks to everybody who posted on this subject.  Everyone's contributions
have been very interesting and I really enjoyed reading them.  As 90% of my
working hours are spent on designing and manufacturing new keyboards here at
Pianotek, key weighting, action geometry and metrology are pretty much
constantly at the forefront of my mind.  I am always interested in hearing
other people's thoughts on these subjects.

Thanks again,
Richard Cromwell
Pianotek Supply

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of David Love
Sent: Saturday, January 22, 2011 4:05 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Keyboard Metrology Sound-off!!!

I meant to add, next time you're complaining about not enough business it
would be best to ask yourself if you are really taking full advantage of the
business you have.  The extra work I did on this piano was nearly double my
normal tuning fee and it would seem worth every penny to her.  

David Love
www.davidlovepianos.com


-----Original Message-----
From: David Love [mailto:davidlovepianos at comcast.net] 
Sent: Saturday, January 22, 2011 1:02 PM
To: 'pianotech at ptg.org'
Subject: RE: [pianotech] Keyboard Metrology Sound-off!!!

Case in point.  I recently went to see a piano for the first time.  It
belonged to a retired teacher who plays a couple of hours a day.  A 6'Kawai.
It was in need of a good lubrication, some minor regulation, and a good
string leveling, hammer fitting and voicing.  Took a couple of extra hours
beyond tuning.  Afterwards this is the email she sent me. 


David,
Thanks so much for all your help. I'm just loving the piano - can't quite
describe how it sounds different but somehow it does. Perhaps next time you
come you'll help me understand.


She had no idea that the piano could be any different and no one before me
bothered to take the time or trouble to explore it with her.  

David Love
www.davidlovepianos.com


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Tom Rhea, Jr.
Sent: Saturday, January 22, 2011 11:56 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] Keyboard Metrology Sound-off!!!

Hi David,

Your (fill in the thought sentence) sounds like a perfect opening for one of
Chuck Behm's promos.

Regards,
Tom

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of David Love
Sent: Saturday, January 22, 2011 12:47 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Keyboard Metrology Sound-off!!!

I often suggest it because many don't know enough about it to request it.
Before I leave a customer's house I try and complete this sentence, "This
piano would sound or play much better if __________________.  And then I
make a point of communicating that thought.  Often, it's never occurred to
them that something could be different.  

David Love
www.davidlovepianos.com