[pianotech] What do you say?

[Delwin D Fandrich]

You say, "Certainly, sir/ma'am, we can just add the $5 fee onto your regular
bill.."

 

ddf

 

Delwin D Fandrich

Piano Design & Fabrication

620 South Tower Avenue

Centralia, Washington 98531 USA

del at fandrichpiano.com

ddfandrich at gmail.com
Phone  360.736.7563

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of tnrwim at aol.com
Sent: Monday, January 31, 2011 4:26 PM
To: pianotech at ptg.org
Subject: [pianotech] What do you say?

 

What do you say to a customer who sets up an appointment with you for a week
or two from now, and then says, "can you call me to remind me the day
before?"

I want to say, "so who was your secretary before I came along?", or, "isn't
you mommy taking care of you anymore?", but I know that's rude. But at the
same time, I don't think it's my responsibility to have to remind people of
their appointments. 

 

Now I know some of you call your customers the night before as a regular
procedure, but I've never done that. I get a call from my doctor the day
before, to remind me I've got an appointment. 

I feel insulted that they have to call me to remind me. I've talked with
several customers who feel like I do. If I set up an appointment, it's my
responsibility to keep that appointment. If people aren't more organized
than that, that's not my problem.. 

 

By the same token, however, I do have "no-shows", like this afternoon.
Perhaps a call last night would have reminded her I will be there. But I've
got better things to do with my time. 

 

So what do you say to those who do want a reminder?

 

Wim 

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