[pianotech] What do you say?

[John Formsma]

On Mon, Jan 31, 2011 at 6:49 PM, Ron Nossaman <rnossaman at cox.net> wrote:

> On 1/31/2011 6:25 PM, tnrwim at aol.com wrote:
>
>  So what do you say to those who do want a reminder?
>>
>
> I tell them I usually don't, but will if they'll give me a call and remind
> me.
> Ron N
>
>
Good line! Where do you come up with these?

Wim, I have gotten into the practice of calling many of my customers the
night before. It prevents the no-shows. Nothing I despise like being out "to
work", and not working because the customer forgot. With our busy-busy
lives, I can understand why doctors and dentists call with a reminder. They
like full schedules, too. Like you said, Wim, I also have "better things to
do with my time." Such as not sitting around waiting for the next
appointment if someone forgets.

I'd make a note to call this particular customer, even if you don't plan on
habitually calling the night before. Otherwise, that person might just not
be there at the appointment time.

-- 
JF
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110131/6ee7eae3/attachment-0001.htm>