When my customers call to make an appointment, I tell them I will call them the night before. I have been embarrassed when I forgot an appointment, and annoyed, when they did, which seemed to happen when i made appointments for a time in the future. Also things come up, like bad weather, or emergency needs at the university. So I do prefer to call the night before, that way it is fresh in everyones mind. John Ross Windsor, Nova Scotia On 2011-01-31, at 8:25 PM, tnrwim at aol.com wrote: > What do you say to a customer who sets up an appointment with you for a week or two from now, and then says, "can you call me to remind me the day before?" > I want to say, "so who was your secretary before I came along?", or, "isn't you mommy taking care of you anymore?", but I know that's rude. But at the same time, I don't think it's my responsibility to have to remind people of their appointments. > > Now I know some of you call your customers the night before as a regular procedure, but I've never done that. I get a call from my doctor the day before, to remind me I've got an appointment. > I feel insulted that they have to call me to remind me. I've talked with several customers who feel like I do. If I set up an appointment, it's my responsibility to keep that appointment. If people aren't more organized than that, that's not my problem.. > > By the same token, however, I do have "no-shows", like this afternoon. Perhaps a call last night would have reminded her I will be there. But I've got better things to do with my time. > > So what do you say to those who do want a reminder? > > Wim -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110131/31195bad/attachment.htm>
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