[pianotech] New Business from telephone enquiries

[Laura Olsen]

My female voice works quite well for me!  Good comments, all.


Laura

On Jul 28, 2011, at 10:07 AM, Ryan Sowers wrote:

> It is an art form, isn't it? : ) You can't talk too much or too little, you can't brag but you need to sound confident, you need to have the right pace - not too fast or too slow. There are so many little subtle details to pay attention too - just like tuning a piano!
> 
> Another good tip is to smile when you talk on the phone - it is said a person can hear a smile! 
> 
> Of course my favorite technique is just to have someone else answer the phone! I think a friendly female voice who can talk you up a little (You can't do this as well yourself) will give a professional flair to your business, and will make you stand out from the competition. 
> 
> Ryan
> 
> On Thu, Jul 28, 2011 at 7:02 AM, William Monroe <bill at a440piano.net> wrote:
> Lee, 
> 
> My calls often go with your first two lines, but instead of ending your "turn" with the fee amount, add a question in there before you stop talking.
> 
> e.g.
> 
> "Hello, can you tell me how much you charge to tune a piano?"
> "My standard fee is £xxxx, can you tell me how long it's been since the piano was last serviced?"
> 
> Now you've asked a question that they will answer.  When they answer, you now have another opportunity to ask another question, and so on.  These question will inevitably either lead them to ask you when you're available, or lead you to tell them you're next availability and ask them if they'd like to schedule something.
> 
> Enjoy the process.
> 
> William R. Monroe
> 
> 
> 
> 
> 
> On Thu, Jul 28, 2011 at 3:38 AM, lee innocent <ljinno at googlemail.com> wrote:
> Thanks for the very interesting replies. 
> Yes, I can see that my problem is engaging the customer, a typical call would be:
>  
> "Hello, can you tell me how much you charge to tune a piano?"
> "My standard fee is £xxxx."
> "Okay, thankyou very much, Bye"
>  
> What is your typical call?
>  
> Lee
>  
>  
> 
>  
> On 28 July 2011 05:24, Ryan Sowers <tunerryan at gmail.com> wrote:
> One important thing to have down is your 30 second resume. Write it down, rehearse it. It will come in handy more often than you might think. 
> 
> On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <ljinno at googlemail.com> wrote:
> Hello All,
> Wondering how most of you clinch appointments from telephone enquiries.  This is not my forte! These calls tend to be very short once I tell them the price.  How do you handle telephone enquiries?
>  
> 
> 
> 
> -- 
> Ryan Sowers, RPT
> Puget Sound Chapter
> Olympia, WA
> www.pianova.net
> 
> 
> 
> 
> 
> 
> -- 
> Ryan Sowers, RPT
> Puget Sound Chapter
> Olympia, WA
> www.pianova.net

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