[pianotech] Samick customer service

[tnrwim at aol.com]

On the other hand, for what it's worth, I contacted Young Chang last night to get new action brackets, and Sam at YC responded this morning that the brackets are on their way. 


 
Wim



-----Original Message-----
From: tnrwim <tnrwim at aol.com>
To: pianotech <pianotech at ptg.org>
Sent: Thu, Dec 20, 2012 8:17 am
Subject: Re: [pianotech] Samick customer service


Rob
 
I wonder if we are going about this the wrong way. It's the customer's piano that is under warrantee, so it should be their responsibility to get service from Samick. We can give the customer Samick's contact information, but we should not have to get permission from Samick to do the work. Ask your customer to contact Samick and ask how they want to fix the problem with their piano. Since there is no dealer involved, the customer should pay you, and then get reimbursed by Samick. 
 
Wim  


 



-----Original Message-----
From: Rob McCall <rob at mccallpiano.com>
To: pianotech <pianotech at ptg.org>
Sent: Thu, Dec 20, 2012 1:27 am
Subject: Re: [pianotech] Samick customer service


Wim, 


This is a 2004 Kohler & Campbell KCG-650 that I talked with Jane about 18 months ago. There is no dealer available. Jane told me at that time that if this problem appeared that it would be covered under warranty.  When I finally ascertained that the problem they were having with hanging dampers was the pinning problem that Samick had referenced, I told the customer that this would be a warranty repair.


Now I can't get hold of them...  I wonder what they do all day besides ignore phone calls and not return emails.  :-/


I figured waiting about 3 weeks, right before the client goes on vacation, would give me plenty of time to get hold of Samick and set it all up.  I'd finish the job and reinstall right after they get back from vacation. It's extremely disheartening that I can't get hold of anyone.


So if anyone from Samick is reading this, please respond!!




Regards,


Rob McCall


McCall Piano Service, LLC
www.mccallpiano.com
Murrieta, CA
951-698-1875





On Dec 19, 2012, at 17:17 , tnrwim at aol.com wrote:


Rob
 
About two months ago I wrote to Jane several times to do the same repairs you're doing, but never got a response. I did talk to the dealer who sold the piano, and he's having me do the work, paying out of pocket. He said he would try to get the money from Samick later. 
 
WIm


 



-----Original Message-----
From: Rob McCall <rob at mccallpiano.com>
To: pianotech <pianotech at ptg.org>
Sent: Wed, Dec 19, 2012 3:05 pm
Subject: [pianotech] Samick customer service


Greetings,


I've been trying to get hold of anyone at Samick for over 2 weeks now for a warranty repair approval.  I've sent emails and left phone messages for Jane Jones and others.


Not a single message or call has been returned.


Anyone else having any problems with Samick?  Has anyone talked with them recently and know if they're still open this week?


It's getting very frustrating...  :-/


I'm supposed to remove a back action for a repair on Friday (repinning binding flanges), but I don't really want to do it if no one is going to pay for it.




Regards,


Rob McCall


McCall Piano Service, LLC
www.mccallpiano.com
Murrieta, CA
951-698-1875





 



 
 
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