[pianotech] who pays?

[tnrwim at aol.com]

Just curiosu as to why  you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin
 FWIW. This is just another reason I try not to the use original gen-u-whine Steinway parts unless requested. 




The strings were already off the piano by the time I discovered the problem. At least I did keep the old strings, "just in case". Man, am I glad I did.

I didn't order them from Mapes to get "original gen-u-whine" Steinway parts. I ordered them from Mapes because a lot of you have said they are better than Schaff, which has been my bass string supplier. I have ordered strings from Arledge, but they are very expensive. So maybe I should look around????.  

Wim

 



-----Original Message-----
From: Dale Erwin <erwinspiano at aol.com>
To: pianotech <pianotech at ptg.org>
Sent: Thu, Oct 18, 2012 10:44 am
Subject: Re: [pianotech] who pays?


Wim wrote
Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. 
  I feel your pain.  Just curiosu as to why  you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin
 FWIW. This is just another reason I try not to the use original gen-u-whine Steinway parts unless requested. 


Dale Erwin R.P.T.
Erwin's Piano Restoration Inc.
 Mason & Hamlin/Steinway/U.S. pianos
www.Erwinspiano.com
Phone: 209-577-8397

 
  





-----Original Message-----
From: tnrwim <tnrwim at aol.com>
To: pianotech <pianotech at ptg.org>
Sent: Thu, Oct 18, 2012 12:31 pm
Subject: [pianotech] who pays?


I am restrining a Steinway 1098 console piano. I called Mapes for the bass strings, and told them I have a 1098, including the serial number. Yesterday I'm getting ready to put the bass strings on, and they don't fit. So I called Mapes and they said they sent out the right strings. So I sent an e-mail to Steinway, giving them the serial number of the piano, and they responded that the piano I have, with Queen Ann legs, has a model F scale, not a 1098 scale. 
 
How was I supposed to know that?  Should Mapes have know that, considering that I gave them the serial number? But the big question is. Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. And I'm sure I have to pay for another set of strings, plus shipping. Am I out of the money?  Should Mapes pay for it? Can I charge the customer? (That I know isn't right, so I shouldn't even ask it).  
 
Wim 


 

 

 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20121018/f20c629a/attachment.htm>