[pianotech] who pays?

[tnrwim at aol.com]

I think they might give me credit for the set they sent me because they can sell the set to someone else. I'm just out of the shipping charges.

Wim

Sent from my iPhone

On Oct 18, 2012, at 2:19 PM, David Love <davidlovepianos at comcast.net> wrote:

> If you sent them the original strings to copy then I think Mapes should send you a new set no matter what model you told them it was. The reason you sent the strings was presumably to have them copy them, if they decided to skip that step and send you a stock set that's that's on them.
> 
> If they want the other set back they should pay for that as well.
> 
> David Love
> www.davidlovepianos.com
> 415.407.8320
> 
> 
> 
> Dale Erwin <erwinspiano at aol.com> wrote:
> 
> Wim wrote
> Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. 
>   I feel your pain.  Just curiosu as to why  you sent them all the original strings instead of a pattern. Strings are heavy. Postage for paper pattern is way cheaper. Aren't you in Hawaii? I'm just sayin
>  FWIW. This is just another reason I try not to the use original gen-u-whine Steinway parts unless requested. 
> 
> Dale Erwin R.P.T.
> Erwin's Piano Restoration Inc.
> Mason & Hamlin/Steinway/U.S. pianos
> www.Erwinspiano.com
> Phone: 209-577-8397
> 
>  
>   
> 
> 
> 
> -----Original Message-----
> From: tnrwim <tnrwim at aol.com>
> To: pianotech <pianotech at ptg.org>
> Sent: Thu, Oct 18, 2012 12:31 pm
> Subject: [pianotech] who pays?
> 
> I am restrining a Steinway 1098 console piano. I called Mapes for the bass strings, and told them I have a 1098, including the serial number. Yesterday I'm getting ready to put the bass strings on, and they don't fit. So I called Mapes and they said they sent out the right strings. So I sent an e-mail to Steinway, giving them the serial number of the piano, and they responded that the piano I have, with Queen Ann legs, has a model F scale, not a 1098 scale.
>  
> How was I supposed to know that?  Should Mapes have know that, considering that I gave them the serial number? But the big question is. Who's going to pay for this? It cost me $60 to send the original strings and the wrong bass strings, back to Mapes. And I'm sure I have to pay for another set of strings, plus shipping. Am I out of the money?  Should Mapes pay for it? Can I charge the customer? (That I know isn't right, so I shouldn't even ask it). 
>  
> Wim 
>  
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