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<DIV><FONT size=2>Would any of you happen to have about a dozen key =
tops for a
1908 Steinway model K, off-white? Don't have any here
locally.</FONT></DIV>
<DIV><FONT size=2>Have a musical day,</FONT></DIV>
<DIV><FONT size=2>Karen</FONT></DIV>
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style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: =
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A href="mailto:cedel@supernet.com" title=cedel@supernet.com>Clyde =
Hollinger</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
href="mailto:pianotech@ptg.org"
title=pianotech@ptg.org>pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, February 23, 2001 =
6:59
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Likes her old =
clunker</DIV>
<DIV><BR></DIV>Ron,
<P>Two related incidents come to mind. I know an elderly woman =
who
traded in her old car for a brand new one. Within two weeks she =
decided
she wanted her old car back and returned the new car at a serious =
loss.
I guess she was happy with her final decision, and the same might =
apply to
your client.
<P>(Please note I am only a bystander in this case.) A local =
teacher
bought a new Baldwin studio piano, which she had tried and liked in =
the
store. However, when she got it to her home the voicing sounded =
very
uneven. The store sent out a couple technicians, who could hear =
the
problem but were unable to fix it. The store agreed to exchange =
the
piano for another one. This is still in progress at the moment, =
I
think. It may be that the same applies to your client. =
Most
certainly she should have played the piano before it was delivered, =
and I
assume she did that. Even so, it may seem (or actually be) =
different in
her home than it was in the store. Not an easy situation to deal =
with; I
wish you the best.
<P>Regards, <BR>Clyde Hollinger, RPT
<P>Ron & Lorene Shiflet wrote:
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<FONT size=-1>List,</FONT><FONT size=-1> I'm =
running into
a problem. A good friend and client of many years just =
couldn't stand
her old clunker of 50 years. I sold her a brand new =
professional
studio which is a wonderful piano.</FONT><FONT =
size=-1>
While we were waiting for the new piano to arrive, she became very =
emotional
about her old piano and it became sentimental. Now she can't =
seem to
enjoy her new piano. I'm trying to decide the best way to deal =
with
this.</FONT><FONT size=-1> Her old piano is a =
1950's
Baldwin spinet, drop action, scuffed to death, missing finish from =
water
vases placed on top, unlevel keys, poor repetition, action in need =
of a
rebuild, sounds "tinny" at best.</FONT><FONT =
size=-1> Her
new piano is a 2001 Charles Walter studio, Queen Anne, Accu-tuned to =
A-440,
absolutely nothing wrong with it.</FONT><FONT =
size=-1> Her
complaints are:</FONT>
<UL>
<LI><FONT size=-1> The action is stiff.</FONT> =
<LI><FONT size=-1> Keys are hard to =
press</FONT>
<LI><FONT size=-1> "It feels like there's =
cotton under
the keys".</FONT>
<LI><FONT size=-1> The notes don't ring when =
you let off
the key (go figure).</FONT>
<LI><FONT size=-1> Keys don't repeat ( we'll =
look into
this, but it didn't happen at the =
tuning)</FONT>
<LI><FONT size=-1> The sound just isn't real
bright.</FONT>
<LI><FONT size=-1> Won't play loud unless you
pound.</FONT> </LI></UL><FONT size=-1>I've worked for dealers =
before who had
customers so accustomed to their old clunker that they hated the =
good
piano. All of you tasteful technicians, how do you deal with
this. Remember, she's female and it's an emotional =
thing. I told
her to play on it for 2 weeks and get used to the feel, and then =
I'll come
out.</FONT> <FONT size=-1>Ron</FONT> <FONT size=-1><A
=
href="mailto:rshiflet@eaznet.com">rshiflet@eaznet.com</A></FONT> <=
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