<HTML>In a message dated 7/20/2002 4:52:47 PM Pacific Daylight Time, Erwinspiano writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Subj:Re: Steinway parts dept.was Shaft from Schaff  Date:7/20/2002 4:52:47 PM Pacific Daylight Time From:<A HREF="mailto:Erwinspiano">Erwinspiano</A> To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> In a message dated 7/20/2002 1:15:30 PM Pacific Daylight Time, avery@ev1.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Subj:Re: Shaft from Schaff on Piano Gold Paint Date:7/20/2002 1:15:30 PM Pacific Daylight Time From:<A HREF="mailto:avery@ev1.net">avery@ev1.net</A> Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> Sent from the Internet </BLOCKQUOTE></BLOCKQUOTE>                  List              I didn't know Glory Lefrac of Stwy Parts Passed away and I meant her personally no disresrect in my post of earlier today. I wonder now if she was ill towards the end when her behavior was perplexing to me. Thanks J.P for the news >>>>>Dale >>>>.. <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px"><BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">      Avery</BLOCKQUOTE>        You know before Glory retired she got so obstinate and cranky she screwed up my account over a hinge they sent to me that was damaged upon receipt. Glory sent me a note basically called me a liar (my interpretation) saying that I had returned the long hinge damaged even  though I sent a note documenting its damage upon receipt. Blah blah blah. I finally gave up trying to order much as they then wouldn't send me merchandise because I hadn't paid for the hinge they damaged even though I returned it. Makes your head spin. I was reduced to C.O.D.s      Finally one day I get Shannon Rebel On the phone (new kid on block & new best friend at the Outfit) explain the sordid tale She says "I'm here to straighten out accounts exactly like yours." Poof I'm back on account and I get no more notes from accounting and I think they put glory out to pasture. Sad cause I had good repair with Glory for years.       Shannon has a can do attitude and will work for you but I can tell you I think she's overworked in an understaffed dept. but still doing a great job. If I call or fax an order I don't wonder if or when I'll get it. My orders usually show up 5 days after I place them. How's that for service?     If your really stuck try Eric Shandall. He's a long time acquaintance and he puts a good face on  techno support.           Dale Erwin </BLOCKQUOTE> </HTML>