<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1498" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Matthew,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>In NY to legally charge one needs to = inform the customer in writing (just like the dentist does on the flip side of that = appointment card you get when leaving the office) that there will be a = charge for a missed appointment.  I personally don't think it's worth the = ill created to charge for missed appointments.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Rob E.</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=toddpianoworks@yahoo.com href="mailto:toddpianoworks@yahoo.com">Matthew Todd</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, May 06, 2005 = 12:23 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> No Shows - was: = reminders</DIV> <DIV><BR></DIV> <P>Do any of you still insist on a service call fee even if no one is = at home for the appointment?</P> <P>As a private piano instructor, my monthly fees for lessons are a = flat rate, whether the student chooses to attend or miss his/her lesson.  My = fees are not lowered or refunded for missed lessons.  I also = require a two week notice when a parent tells me that their child is = quitting.  So that means they are financially responsible for the next two weeks = whether they choose to attend or miss.  That gives me time to replace = 'em, without losing income.</P> <P>I was just wondering if there was any way to incorporate this with = our clients.  Probably not, but I wanted to ask if it would be = legal.</P> <P> </P> <P>Matthew Todd</P> <P> <HR SIZE=1> Do you Yahoo!?<BR><A = href="http://us.rd.yahoo.com/my/navbar/sethp/*http://www.yahoo.com/r/hs= ">Make Yahoo! your home page</A> </BLOCKQUOTE></BODY></HTML>