<HTML>In a message dated 6/8/03 7:30:08 PM Central Daylight = Time, bigda@gte.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT= : 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">If piano dealers would only rea= lize that their business would radically increase if they treated their clients, and their pianos, with basic respect, that people can feel when they're being jived, taken advantage of,<= BR> and lied to, it would be great.</BLOCKQUOTE> This message should come from the manufacturers. If manufacturers would enco= urage dealers to hire quality technicians, and pay them accordingly, and hir= e salespeople who treat customers with respect, etc., everyone would come ou= t a winner. I just bought a new car. At the end, the salesman asked us to fill out a que= stionnaire put out by the manufacturer, which basically asked us about the k= ind of service we got. We're supposed to fill out the questionnaire about a = month after we have the car, to make sure it is in good condition. This is n= ot only giving the manufacturer an idea of how we were treated on the sales = floor, but also how the car was "prepped" when we got it. I remember the sam= e thing happening several years ago when I bought a new van. If found out th= at the salesmen and the dealer get bonuses from the manufacture if all answe= rs were marked "right." Maybe if the piano manufacturers would do the same thing, maybe dealers and = salespeople would do a better job. Wim  </HTML>