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<DIV><STRONG><FONT face=Arial>A way out of this, would be to supply the parts to
say Schaff.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>That way, they wouldn't have the
hassle.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>Since Schaff is in the business of supplying
parts, it would increase their sales.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>The technicians would be able to get the parts to
do their job.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>This would be a win, win
situation.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>But since Yamaha took away their parts and tools
from Schaff, I don't believe that story one little bit.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>Yamaha USA is doing a disservice to themselves and
techs that repair their pianos.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>The bit about running out of parts is BS also.
Lets face it, if the pianos were still back in Japan, and needed the parts, they
would obviously get them. It is the same number of worn out parts that would get
replaced worldwide.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>Apparently, Yamaha Canada and Europe, don't see
any necessity for this mean policy.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>It is just 'sour grapes', but lets face it people
will buy what and where they want. </FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>I wonder if they did a survey to determine just
how many new sales they saved?</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>Don't get me wrong, I think Yamaha has an
excellent product, good warranty, and I have enjoyed the courses at the
different conventions I have attended. But in this instance, I feel their policy
is wrong.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>Regards,</FONT></STRONG></DIV>
<DIV>John M. Ross<BR>Windsor, Nova Scotia, Canada<BR><A
href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=PianoTek4u@aol.com
href="mailto:PianoTek4u@aol.com">PianoTek4u@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, January 08, 2005 1:26
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Yamaha's idiotic
policies</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT lang=0 face=Arial size=2
FAMILY="SANSSERIF" PTSIZE="10">To the List:<BR><BR>With regard to Yamaha
Corporation's parts policy, I spoke to Dave Durben of Yamaha at the Februrary,
2004 Tech Conference at the LAX Hilton and the gist of the conversation was
thus: It costs Yamaha about $20 just to PROCESS an order for parts and,
in many instances, Yamaha takes a loss in the supplying of parts for its
instruments. Consequently, so as not to exacerbate these losses, the
piano maker will only supply parts for those pianos which are in America
legitimately which is why the serial numbers of instruments are required when
ordering. I hope this information may help explain their
policy.<BR><BR>Respectfully,<BR><BR>Anthony G.
Bajada<BR></BLOCKQUOTE></FONT></FONT></BODY></HTML>