<HTML>In a message dated 11/19/02 10:47:32 PM Central Standard Time, koko99@shaw.ca writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Chichering grand. Color was a glossy walnut or something similar. </BLOCKQUOTE> Carl If this a newer Chickering, with a high polish polyester finish, then the problem might be a warrantee problem. Have your customer check with the local dealer.        She used to sit a crystal ornament on this spot, and I wonder if that was the  reason for the imperfection. It's not a scratch, but gloss is missing It depends on how long the crystal ornament sat in that one spot. This might have caused the finish to dull, for one reason or another. As was suggested, if this is not a new piano, you might want to get a very good refinsiher/touch up man to take a look at this. You are right about women noticing things like that. When I had my store, I would have my secretary and my in store technician, who is also a woman, go over my new pianos. It was amazing the details they would catch in just one glance, when I would have to look very carefully to even spot a blemish. Wim </HTML>