<HTML>John, I confess to being a caller.  I feel that I have to do it at this p= oint in my self-employment, as I'm still establishing a customer base. &nbsp= ;I postcard first, to remind the client that it's time, and say on it that I= 'm going to call.  If the piano is in good shape and the tuning is brie= f, I deal with regulation, lubrication, squeaks, etc., etc.   I confess also that calling clients is on my list of least favorite thin= gs to do.  I can see an end to it in the near future. Dave Stahl You could put your customerIn a message dated 4/8/04 6:16:02 AM Pacific = Daylight Time, draine@comcast.net writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-= LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px"> On Apr 8, 2004, at 7:49 AM, John Ross wrote: > > Any comments? Well, you said the piano was 10 to 35 cents flat. That's a wide enough range within itself that it has been crying out "Tune Me!" for some time. No, it's not unethical to remind customers that pianos should be tuned every six months, or at least annually. Now, if you're just touching up a few unisons for the "little old lady", sure, just tell her to call when she can tell it's sounding bad. On the other hand -- no, I don't phone my customers to tell them it's time for a tuning. I do send cards out, and many of my customers are of the "once every few years" frequency. Patrick </BLOCKQUOTE> </HTML>