<html> <blockquote type=cite cite><br> <font face="arial" size=2>Was I a bad boy to charge her for doing a little voicing without getting her approval?  I admit I was frustrated that I was not going to get paid for all the time I had already spent, but its not like I charged her for something I did not do.  I think they got a bargin, though it is obvious they do not understand that.</font><br> <font size=3> <br> </font><font face="arial" size=2>Doug Garman,  Associate</font><br> <font size=2>X</font><br> <font size=3> <br> </blockquote><br> Hi Doug,<br>              I'm glad to see you are approaching the pian in a holistic manner, keep doing it you will become sucessful in this business.<br> Your error if you can call it that, is doing some service with out prior appproval, you don't know the family budget constaints.<br> You did the honorable thing by offering to waive that portion of the bill. So overall, you did very little wrong, just chalk this one up to a life experience lesson.  Voicing with out the customer present can be a dicey game, so be careful.  Your ideal tone quality may not be the customers.<br> Keep caring.<br> Roger</font><br> <div>Roger Jolly</div> <div>Saskatoon, Canada.</div> <div>306-665-0213</div> Fax 652-0505 </html>