<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type = content=text/html;charset=iso-8859-1> <STYLE></STYLE> <META content="MSHTML 6.00.2900.2722" name=GENERATOR></HEAD> <BODY id=MailContainerBody style="PADDING-LEFT: 10px; FONT-WEIGHT: normal; FONT-SIZE: 10pt; = COLOR: #000000; BORDER-TOP-STYLE: none; PADDING-TOP: 15px; FONT-STYLE: = normal; FONT-FAMILY: Verdana; BORDER-RIGHT-STYLE: none; = BORDER-LEFT-STYLE: none; TEXT-DECORATION: none; BORDER-BOTTOM-STYLE: = none" leftMargin=0 topMargin=0 acc_role="text" CanvasTabStop="true" name="Compose message area"> <DIV> <DIV>AMEN..........................</DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="FONT: 10pt arial"><B>From:</B> <A title=mailto:ricbrek@broadpark.no = href="mailto:ricbrek@broadpark.no">Ric Brekne</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=mailto:pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, September 10, = 2005 5:49 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> President's = Message</DIV> <DIV><BR></DIV>Kent Swafford writes:<BR><BR> I won't alter a = tuning to its detriment  <BR>to please a customer; customers should be = willing to play my tuning  <BR>and give it a chance. Maybe they will like it = after a full tryout.  <BR>The point is if I immediately return to a piano = as the result of a  <BR>callback, when I get there we may still disagree = about whether the  <BR>tuning is good. An optimist would say I might = turn the situation  <BR>around by showing good faith and willingness to = serve by returning. A  <BR>cynic might say, the customer will end up = trying somebody different  <BR>anyway, so an immediate return is pointless.<BR><BR>-------------------<BR><BR>I gotta admit... this = snip is even more disturbing then the first post. <BR><BR>First let me say = that a customer has a perfect write to their <BR>preferences. If one is = dealing with someone who has some real sense of <BR>what they want... tuning wise = or soundboard wise or whatever wise... <BR>then its our job to attempt to = provide that for them.  If we as a tech <BR>do not wish to provide that = service for any particular instance then <BR>fine... fair enough... leave it = and go.  An instance of this is <BR>historical temperaments... but it = just a well applies to a stretch <BR>preference, or even something as = specific as a single note.  Our only <BR>task in such instance is to deem = whether or not the customer is serious <BR>minded or not.<BR><BR>I have an older = lady that for whatever reasons likes the highest section <BR>of the treble = tuned very high.  Its quite strange really, starts at E7.  <BR>All = of a sudden her <<tuning curve>> steepens radically.. way off = the <BR>chart.  But thats what she likes.... thats what gives her satisfaction.  <BR>(ETD's are great for finding out this kind of thing).  Clear cut... <BR><<detrimental>> (according = to my tastes) or not... who the heck am I to <BR>impose upon this lady my = definition of what sounds right ?<BR><BR>no no no no no....  People have a = right to like what they like, be it <BR>historical temperments, low basses, = high trebles, old flatened and <BR>thined out soundboards, this make or = that.  We have no rights whatsoever <BR>in defining to the world about us = what others should or should not <BR>appreciate.  If a customer is sincere in = there desires.. then we should <BR>be sincere in our willingness to help = provide = those.<BR><BR>JMT<BR>RicB<BR><BR><BR><BR>________________________________= _______________<BR>pianotech list info: <A title=https://www.moypiano.com/resources/#archives = href="https://www.moypiano.com/resources/#archives">http://www.ptg.org= /mailman/listinfo/pianotech</A><BR></BLOCKQUOTE></DIV></BODY></HTML>