<HTML><HTML> In a message dated 2/18/04 1:10:23 PM, cmpiano@comcast.net writes: <BLOCKQUOTE CITE STYLE="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; = MARGIN-RIGHT: 0px; PADDING-LEFT: 5px" TYPE="CITE">I don't think I would= send the letter. You can write it, but don't send it. </BLOCKQUOTE> Well...too late.  Thanks for all the kind words, everyone.  But, I ask again, how would you deal with this, I mean, while you're there, = haggling.  At a certain point, I just gave up.  The money's not = worth the hassle.  What would you all do? BTW, here's the text of the letter. Dear Marie: (real name) I am not interested in working for any client who feels it is appropriate to= argue with me over the cost of my service.  My fees are lower than mo= st other piano technicians, something which you will find out next time you = need your piano serviced. I have removed you from my client list. Good luck with the organ. That last line, about the organ, refers to her asking me to find someone for= her to service her organ.  (There's a straight line for ya...)  = As I left she called out through the door, "Don't forget to call me about th= e organ!" Oh yeah, I'd like to give her a little advice about her organ... Tom Sivak Chicago</HTML>