<HTML>In a message dated 6/9/02 2:14:22 PM !!!First Boot!!!, ulrich@rangenet.com writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">No. I volunteered to stand by and listen on my own dime. This is a young family with young children who are potentially getting "took." I don't always count every bean - sometimes I look the other way.</BLOCKQUOTE> How wonderful of you. I applaud your action. Sometimes we do need to "give somethingback", so to speak, <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px"> By the way - I am not doing any negotiating with the dealer. Never have been, never implied that I would. This has always been the decision of the buyer as far as I'm concerned, but again:  we have the ability to arm the customer with the knowledge needed to deal with the seller. That is part of our job description. </BLOCKQUOTE> Roy. Somehow, that is the impression you gave. I apologize for bein over zealous is this case. I hope everything works out, and that the customer get either a new piano, or a full refund. Keep us posted. Wim </HTML>