<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> Wim, Maybe you can tell her that people *usually* use the pedal the way you demonstrated.  So how did she want it to be?  Does she move her foot at all?  Does she want the pedal to do anything?  If not, maybe you can just deregulate the pedal prop nut so the pedal is totally ineffective.  I think that's what I would do, if it means the 90-year-old lady would be happy with me for "fixing" her piano. Regards, Clyde Wimblees@AOL.COM wrote: <blockquote TYPE=CITE>.... who insists the pedals aren't working right? Situation. Lady approaches me at church and tells me her last tuner did something wrong to her pedals. I got there today. It's a Acrosonic, and the last tuner put on new bass dampers. When she played, she kept her foot on the sustain pedal, and then complained that the bass notes kept ringing. For a 90 year old, she is pretty alert, and played half way decent. When I played, I used the pedal like you're supposed to, lifting my foot when the chord would change. She looked at me and said, "I have been playing for a long time, and I never lift my foot like you do. I just kept it down all the time. That is the way I have always played. But now the piano just keeps on sounding. Why is that? What is wrong with the piano?" I tried to convince her there is nothing wrong with the piano. But how do you tell a 90 year old lady she doesn't know how to pedal correctly? Willem</blockquote> </html>