<HTML> <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-= LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">At 09:05 PM 8/24/2003 -0700= , Terry wrote: >I'm curious as to what type of customer invoices are used by the lis= t >members. I'll wager there's quite a variety of invoices used, from a= >standard receipt book, to custom, personalized invoice books that ha= ve >entries for just about ANY specific piano related work performed. &l= t;snip> Hi Terry, I've designed my own 8x11 invoices on Microsoft Publisher.  It has = gradually evolved from something with a logo and a few lines into what I cur= rently use.  It is a receipt, and it doubles as an evaluation form. &nb= sp;On it are listed most of the items that may concern a technician on a ser= vice call:  pitch/tuning, action, trapwork/pedals, and so on.  The= re is a column in which I can note problems, and a column that lists work co= mpleted.   At the bottom of this form is a box that lists my fees.  This inclu= des my rates for a basic service call, pitch raise, hourly rates after 1 1/2= hours in the home, appraisal, job estimate, shop work, no-show fee, and wee= kend/after hours charges.  I try not to leave a whole lot of gray area. I get them printed at a local print shop in duplicate, and I have them n= umbered for reference purposes.  It has worked out quite well.  I'= ve had several comments about the "professional" look of it.  Unfortuna= tely, this often impresses our customers more than the work we do...:-( Dave Stahl</BLOCKQUOTE> </HTML>