<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1141" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Dear List: </FONT></DIV> <DIV><FONT face=Arial size=2>I'm glad you're there.</FONT></DIV> <DIV><FONT face=Arial size=2>Thanks Wim and Tom for sound advice, of = not getting involved. The problem is that the customer is a pretty good friend from Toastmaster's, and I would like to do all I can to make her happy. = </FONT></DIV> <DIV><FONT face=Arial size=2>I will try as Wim suggest, muting the = strings and checking for sympathetic ringing, and perhaps determine the problem. = Also dampers, is there enough weight on the damper rail? </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Perhaps that's it, as Tom says with the = chinese grand: it's the way this particular piano is. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>This done, I will report further = findings to Phil Glen, Young Chang service manager. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>That is all I can do. Not my = problem.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2><FONT face="Times New Roman" = size=3>Balancing customer service, dealer loyalty, and self<BR>preservation. I like that.</FONT></FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Kenny Finlayson, = RPT</FONT></DIV></BODY></HTML>