<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1141" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial>We are confusing each other. </FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>The store owner who sold this piano is the = "tooner" in question. He is a guitar player (gospel). He has a gorgeous singing = voice and I'm told he plays the guitar quite well.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Be he knows nothing about the science of music, = string theory, tuning, partials, beats, how pianos work, etc. And he is not = teachable, at least by me, because he is--in his words--"very competitive" and "not = afraid of a fight," i.e., there is, in his mind, no such thing as = cooperation in business, only battle.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Direct quote: "A string is either in tune, or = not in tune. Tuning a piano is no different than tuning a guitar. An A is an A, a C = is a C, or it's not."</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>He has caused me to coin a mot of wisdom: "It's = okay to be ignorant, but don't be proud of it."</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Me, I'm learning a lot about pianos in my 3rd = year of business and play them reasonably well. Guitars I play a whole lot = better (classical & finger-pickin'). Although reading your posts has just = humbled me in realizing I know very little about the subtleties of guitar = construction and tuning, etc. Can you recommend materials to study in this = area?</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>The question I asked was how to deal with = this person who bought the piano ... very delicate politics to secure an ongoing = account, not bad-mouth the local good-old-boy store owner, etc. Also, my question = was triggered by the fact that I've never done prep work. I don't know what = is normally done, what needs doing, and that sort of thing. Also, I'm sure = it varies with the manufacturer.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Regards,</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Alan</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=imatunr@srvinet.com href="mailto:imatunr@srvinet.com">Joe = And Penny Goss</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, February 09, 2003 = 8:48 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Rosler ... Store = Prep</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>Hi Alan,</FONT></DIV> <DIV><FONT face=Arial size=2>Be honest any speak from what you know.</FONT></DIV> <DIV><FONT face=Arial size=2>For me it would be a matter of using = what I know about guitar tuning, fret size, nut termination, octave tuning at the = 12th fret in relation to the bridge and when the string is played at the = fret or the node for an overtone octave ot fourth, fifth etc. a lot of = information that is factual and relates to both the piano and guitar. = </FONT></DIV> <DIV><FONT face=Arial size=2>When was the last time he changed the = strings on his guitar? Why did you change them? Are questions that might lead him = into seeing that while the two instruments are similar ( use strings ) = their maintainance is not.</FONT></DIV> <DIV><FONT face=Arial size=2>Including tuning. For me it would be = necessary to get a read on his level of knowledge. Then procede to educate. Not too = much information, only enough to bring the client arround to knowing you = are the informed expert.</FONT></DIV> <DIV><FONT face=Arial size=2>Some dead on double octaves in the = low tenor and bass like C1, C2, C3, or even up to C4 might show what he needs to hear.</FONT></DIV> <DIV>Joe Goss<BR><A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A = href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DI= V> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=tune4u@earthlink.net href="mailto:tune4u@earthlink.net">tune4u@earthlink.net</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, February 09, = 2003 6:35 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Rosler ... Store = Prep</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial>I'm going Tues. to tune a new Rosler upright = just purchased from the local piano store--the guy who tunes flat scale = with a guitar tuner or a strobe. I KNOW he has done no new-piano = prep.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>If this were your, call. How would you = handle this first call? And what's the word on Rosler pianos, I've never seen one.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>'Preciate any advice. My experience to-date = has been almost exclusively with pianos that have been "in the field" for years.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Alan Barnard</FONT></DIV> <DIV><FONT face=Arial>Salem, MO</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>