<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META content="text/html; charset=windows-1252" = http-equiv=Content-Type> <META content="MSHTML 5.00.2614.3500" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV>Hi Del and all</DIV> <DIV> </DIV> <DIV>who saw it on the list that said </DIV> <DIV> </DIV> <DIV>"It is important to service the customer whilst servicing the = piano."</DIV> <DIV> </DIV> <DIV>or something like that.  This is what I believe also. Too many = customers are still in the dark and need educating.</DIV> <DIV> </DIV> <DIV>Tony Caught ICPTG<BR>Australia<BR><A href="mailto:caute@optusnet.com.au">caute@optusnet.com.au</A></DIV> <BLOCKQUOTE dir=ltr style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: = 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A href="mailto:pianobuilders@olynet.com" title=pianobuilders@olynet.com>Delwin D Fandrich</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = href="mailto:pianotech@ptg.org" title=pianotech@ptg.org>pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, October 26, = 2000 10:53 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Was Sohmer now = Piano Industry</DIV> <DIV><BR></DIV> <DIV><FONT size=2></FONT> </DIV> <P dir=ltr><FONT size=2>The time will come for a piano if the = teaching is done creatively, the parenting is done consistently and the practicing is = done as kids do it with good teachers and parents.  And then, perhaps, = the purchase can be a good one.</FONT></P> <P dir=ltr><FONT size=2>Regards,</FONT></P> <P dir=ltr><FONT size=2>Del</FONT></P></BLOCKQUOTE></BODY></HTML>