<HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=windows-1251"> <META content="MSHTML 5.50.4611.1300" name=GENERATOR></HEAD> <BODY> <P> <DIV></DIV> <DIV><FONT face=Arial size=2>Bill B. Wrote;</FONT></DIV> <DIV><FONT face=Arial size=2>"One very difficult situation arises when the customer says the Piano Teacher <BR>claims it is not right.  You may as well kiss that one good-bye."</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>When I got a call like this I would tell the customer that I'd be happy to return to check it out the complaint, but it was ESSENTIAL that whoever made the complaint be there when I arrived.  </FONT> </DIV> <DIV> </DIV> <DIV>Mark Wisner</DIV> <DIV><A href="mailto:mwissner@earthlink.net">mwissner@earthlink.net</A></DIV> <DIV> </DIV> <DIV> </DIV> <P></P></BODY></HTML>