<!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 HTML//EN"> <HTML> <HEAD> <META content=text/html;charset=iso-8859-1 = http-equiv=Content-Type> <META content='"MSHTML 4.72.3110.7"' name=GENERATOR> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT color=#000000 size=2>Brand new, customer called for = warranty tuning and I found hammers throughout that are striking adjacent strings - = obviously tuning won't solve that one. I wrote a big estimate and suggested that = since this piano has been exchanged twice already by the store due to other = problems, that they trade up. Any other opinions?</FONT></DIV> <DIV><FONT color=#000000 size=2></FONT> </DIV> <DIV><FONT color=#000000 size=2>Roy = Ulrich</FONT></DIV></BODY></HTML>