<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> <html> Grin... er.. Robin da....!. While understanding the general tendency to run to the defence with patriachial phalogyms the worlds finest, by advising the queryer to admonish this obviously undereducated and possibly idigenously ignorant over egoed poor excuse for a piano player, I would like to point out that it is quite possible indeed for a 10 year old Steinway B to play like the proverbial peice of shcloop. Even if it is rather close to so called specs. (which specs are observed by our Jarred we dont really know I would remind you). Further... I see no reason to out of hand refuse any modification what so ever to any particular piano / grand regardless of its reputation. There is considerable degrees of freedom in basic action geometry to allow for several touch configurations my freind, and we certainly need to be able to provide quality results in as many of these as we can become proficient at. That being said, I would agree that we many (if not all of us) have come across the kind of customer you without further comment assume this fellow to be. If this indeed be one of these kinda folks then its best to simply back away from the job, no need to be provocative really. Jarred.. Look through what our freind Newton had to write, check out a few samples like he suggests, accertain in the end if you can help this fellow or not. If you cannot.. then refer him to the best technician you know of. No shame in that at all, actually quite the opposite... lots of brownie points are won in this way.. and believe it or not these kinds of brownie points make for great PR in the long run. My view.. Shheessshh Robin... whad'ya put in that morning cup of tea of yours.... grin. Robin Stevens wrote: <blockquote TYPE=CITE>Hi Jarred. The 10 year old Steinway B would have a magnificent action and repetition Tell your customer to get a life and adjust HIS playing to this piano and do not fall into the trap of pampering to a piano player who obviously lacks confidence in his technical skills. When you talk to Techs who tune and service for the world class piano players they will tell you that it is the up and coming (wish they weres) that are the biggest pains in the butt. He obviously was in dream land when his music teacher told him that you can not play the keyboard from the bottom of the touch and that the key must be allowed to rise at least a little before playing the next note. This is your chance to show him who is boss in knowing how a keyboard is supposed to be played. If he convinces you to change regulation specifications now he will drive you mad with his never ending requests for you to cover up for his lack of technical skills. He obviously has been a electric keyboard player. Can not believe this guy Robin Stevens (Aussie)</blockquote> -- Richard Brekne Associate PTG, N.P.T.F. Bergen, Norway  </html>