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<font size=3>Paul,<br><br>
Talk to Nick Gravagne. (800) 421-2177 ext. 309<br><br>
Don Mannino RPT<br><br>
At 05:24 AM 12/5/2003, you wrote:<br>
<blockquote type=cite class=cite cite>List<br>
What is the method or who do I contact at Kawai Tech services to get
parts?<br>
I ordered a replacement leg in August; 5 weeks later a leg--the
wrong<br>
one--shows up with all the correct information on the invoice copy.
Now I<br>
can't get any replies or service to get the leg exchanged. We--the
customer<br>
and I--are very disillusioned and frustrated, especially after my<br>
reassurances we were dealing with a very good firm. Is there a
trick to<br>
getting service, is there a certain person/number to contact, is anyone
else<br>
having trouble or does Kawai not recognize Minnesota as a bona fide state
in<br>
the union? (Beside this, I had to pay for it to get it shipped. Isn't
this<br>
mail fraud?) I should have ordered two legs and restyled the
piano. At<br>
least I could have used them for a hall table; but one makes for some
design<br>
challenges.<br>
Thanks for your input.<br><br>
Paul C<br><br>
_______________________________________________<br>
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