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<DIV><FONT face=Arial size=2> Hi =
Terry:</FONT></DIV>
<DIV><FONT face=Arial size=2> All the answers were =
good ones,
you just have to figure out which apply and the best one(s) to =
use. One
more thought: You might consider writing a letter to Mom with
choices. Start with the original job as contracted for with prices =
included. Then perhaps list an intermediate job to make it a good =
playing
and performing instrument minus the cosmetic work. Finish with a =
bare
bones "just make it play" job. Let her make the decision as to =
what level
of piano they would like and include all the disclaimers for each =
spelling out
what to expect. From the customer's standpoint they might like to =
have
some choice in the matter, and it puts the determination in their
laps. Emotion and blame are left out of the equation. =
But as
others have said, the job must be paid for in advance due to recent
events. </FONT></DIV>
<DIV><FONT face=Arial size=2> Mike
Kurta</FONT></DIV></BODY></HTML>