<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1491" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; = FONT-FAMILY: Verdana" bottomMargin=7 bgColor=#ffffff leftMargin=7 topMargin=7 = rightMargin=7> <DIV><FONT face=Arial size=2>Hello Ilex. No overly big deal. = Feathers have settled down. I didn't realize you were a member of PTG - I didn't = see your name in the 2004 directory. You'll find that just about anything that = any larger organization puts on a web page is copyrighted - so be = careful!</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I'm not trying to be a PTG cop or = anything, but that one was pretty obvious. So I thought it best to say something. Case = closed!</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial"> </DIV> <DIV><SPAN class=670380217-02042005>Terry - </SPAN></DIV> <DIV><SPAN class=670380217-02042005>apologies for ruffling feathers. = Actually, I am a member of the PTG, and also an artist who is very sensitive = about copyright infringement. The part on the page to which I am referring = that lead me to go ahead with this was " The preceding = article is a reprint of Technical Bulletin #1 published by the Piano Technicians = Guild, Inc. It is provided on the Internet as a service to piano owners. " Of = course, since you've done a lot further picking and referring from their = website, I now see that that was probably really wrong and stupid. Believe me, it = is in my plans to purchase actual brochures. Even when I don't have a = printout on my person, I still refer customers to the website. </SPAN></DIV> <DIV><SPAN class=670380217-02042005>However, thank you for = clarification, education, and encouragement on this matter. Once my wallet recovers = from my dues I've already planned on investing in several things through the = ptg, not the least of which is a set of brochures on pitch raising and = regulation. </SPAN></DIV> <DIV><SPAN class=670380217-02042005>SORRY!</SPAN></DIV> <DIV><SPAN class=670380217-02042005>-ilex</SPAN></DIV> <BLOCKQUOTE dir=ltr style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px = solid; MARGIN-RIGHT: 0px"> <DIV class=OutlookMessageHeader dir=ltr align=left><FONT = face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> = pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]<B>On Behalf Of = </B>Terry<BR><B>Sent:</B> Saturday, April 02, 2005 5:57 AM<BR><B>To:</B> = Pianotech<BR><B>Subject:</B> Re: The day's frustration<BR><BR></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><FONT face="Verdana Ref">What I find even more frustrating than Dave's = day (as frustrating as it obviously was) is folks who would pilfer from = the PTG rather than support an organization whose sole purpose is to foster = the availability of state-of-the-art technical information on piano technology.</FONT></SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><FONT face="Verdana Ref"></FONT></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><FONT face="Verdana Ref">"If I hand my customer a printout from = the PTG website" ........... you will be guilty of copyright infringement. = Don't do it. These materials are available for sale at</FONT>  <A = href="http://ptg.org/merchandise/PTGStore05.pdf">http://ptg.org/merchan= dise/PTGStore05.pdf</A> .</SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><SPAN class=930083007-02042005><FONT face="Verdana Ref">"If I hand my = customer a printout from the PTG website, it not only credits the PTG = for all of the information given, it also gives the url for the PTG's = website..." It not only gives the URL, but also indicates that it is copyrighted - = "<EM>Š 1992 & 1994 The Piano Technicians Guild, Inc."</EM>  And if = you look just a little further, on the home page you will see:</FONT> </SPAN></SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><SPAN class=930083007-02042005></SPAN></SPAN></FONT> </DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005><SPAN class=930083007-02042005>"<FONT face=Verdana size=1>Š2000 = This site is subject to copyrights owned by the Piano Technicians Guild. All = materials posted to this site are subject to copyrights owned by the Piano = Technicians Guild (PTG) and other individuals or entities. Any reproduction, retransmission, or republication of all or part of any document = found on this site is expressly prohibited, unless the PTG or the copyright = owner of the material has expressly granted prior written consent to so = reproduce, retransmit, or republish the material. All other rights reserved."</FONT></SPAN></SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005></SPAN></FONT> </DIV> <DIV><FONT face="Verdana Ref"><SPAN class=930083007-02042005>You = might want to consider joining the PTG and supporting the organization that = makes available technical information that is "EXTREMELY useful in = circumstances like these." "Printing off a copy of the PTG explanation of a = Pitch Raise..." or anything else is illegal and IMHO, downright dishonest. = Please consider supporting the PTG rather than pilfering from the PTG.</SPAN></FONT></DIV> <DIV><FONT face=Arial><SPAN class=930083007-02042005></SPAN></FONT> </DIV> <DIV><FONT face="Verdana Ref"><SPAN = class=930083007-02042005>Terry Farrell</SPAN></FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV><SPAN class=930083007-02042005>I have actually found the = PTG's website to be EXTREMELY useful in circumstances like these. = Printing off a copy of the PTG explanation of a Pitch Raise (along with the = faq of "why does my piano go out of tune" yadda yadda), not only gives = the customer concise information on piano care and behaviour, but also = gives them a legitimate reference point outside of the word of one = new tuner. They obviously don't know that your work and intentions are = honest, so for all they know, you could just not be a very good tuner, = and/or you could be trying to take them for a ride, billing them for a bunch = of bogus work. To their credit, they're right to be skeptical - there ARE unfortunately a lot of tooners (and other service people) = who make their livings off of dishonest upsales/scams. *WE* know = you're not one of those, but your new and uneducated customer doesn't. Think about it - it's kind of like when you go in = for a simple oil change and JoeBob at the quicklube tells you that you = need about $200 worth of additional work done on your car = (even if it's a tuneup, transmission flush, new air filter...). But last = time, you had your oil changed by Tommy up the street, and he didn't mention = any of that. Tommy's been changing your oil for years and has never had = to do anything more to it - tuneup? What's that? </SPAN></DIV> <DIV><SPAN class=930083007-02042005>If I hand my customer a = printout from the PTG website, it not only credits the PTG for all of = the information given, it also gives the url for the PTG's website - = aha! Another valuable resource for piano owners who just don't know any = better. It also earns me brownie points for going out of my way to show = that *I* care about their piano, and that I want to bother explaining these = things to them. Lastly, it leaves them with written information in a = clear format (not handwritten. And do you really want to take the time to write the whole pitch raise and false beats shpiel = out?) - 90 percent of what you verbally tell a customer goes in one ear, gets = jumbled up and confused, and leaks out the other ear. Not because = customers are stupid, but because most people simply don't have the time or = attention span - they have kids, which means they have scouts, soccer = practices, piano lessons, sunday school, pta meetings, karate, ballet, etc. = That simple piece of paper is something they can refer to. Maybe = they'll read it and respond positively, maybe not. But you're at least covering = your butt, doing all you can do, and giving a chance for it. </SPAN></DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>