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<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2>Hello
Marcel,</FONT></SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2>You
are correct in that the H3 Humidistat requires removal when there is a =
problem
with the LED panel. When we introduced the H3, a more =
sophisticated design
required more connections between the lights and the Humidistat. =
We could
not find and still can't find a connector that has the reliability and =
low
failure rate necessary for us to place such a unit under our 5-year
warranty. We do not want to sacrifice reliability simply to =
achieve easier
removal of the light panel and probes.</FONT></SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2>With
this in mind we can repair the unit here at the factory for a nominal
charge. Since you are in Canada this would be time =
consuming. I can
likely arrange for some sort of exchange that would better meet your =
needs if
you would contact me directly at <A
href="mailto:roger@dampp-chaser.com">roger@dampp-chaser.com</A>.</FONT>=
</SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2>Sincerely,</FONT></SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2>Roger
Wheelock, VP</FONT></SPAN></DIV>
<DIV><SPAN class=320330916-16012002><FONT face=Arial color=#0000ff =
size=2>Dampp-Chaser Corp.</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT =
face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> =
owner-pianotech@ptg.org
[mailto:owner-pianotech@ptg.org]<B>On Behalf Of </B>Marcel
Carey<BR><B>Sent:</B> Wednesday, January 16, 2002 6:54 =
AM<BR><B>To:</B>
pianotech<BR><B>Cc:</B> Caut@Ptg.Org<BR><B>Subject:</B> Dampp Chaser
LEDS<BR><BR></FONT></DIV>
<DIV><SPAN class=693154711-16012002><FONT face=Arial size=2>Hi
List,</FONT></SPAN></DIV>
<DIV><SPAN class=693154711-16012002><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=693154711-16012002><FONT face=Arial size=2>some =
students at
the college where I do subcontact have broken the low water light on =
two dampp
chaser units. I don't think this is an accident because the light is =
in
between the two others. Now, before with the old low water warning =
light, we
could just unplug it and replace it. Now with this newer model it =
seems it's
all connected to the humidistat (this model has the smart
pads).</FONT></SPAN></DIV>
<DIV><SPAN class=693154711-16012002><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=693154711-16012002><FONT face=Arial size=2>Have =
any of you
have this problem? Is there a way to replace just the broken LEDS? =
This is the
period we need the system most. I don't feel comfortable sending the =
whole
thing for repair (plus it is an almost complete install &
desinstall).</FONT></SPAN></DIV>
<DIV><SPAN class=693154711-16012002><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=693154711-16012002><FONT face=Arial size=2>Is =
anyone has
suggestions, they are welcome at this point.</FONT></SPAN></DIV>
<DIV><SPAN class=693154711-16012002><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=693154711-16012002><FONT face=Arial
size=2>Marcel</FONT></SPAN></DIV>
<P></P><FONT size=2>
<P>Marcel Carey<BR>2852 Dussault<BR>Rock Forest QC<BR>J1N =
2V6<BR>(819)
564-0447<BR></FONT><A
=
href="outbind://2/mcpiano@globetrotter.net">mcpiano@globetrotter.net</A=
> </P>
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