<HTML><HEAD></HEAD> <BODY> One problem with dealer work I've run into (long= ago), pianos coming out of the warehouse and not the actual= piano looked at.   Here is an un-prepped piano going= to the customer's house.   I don't know if this still= happens? David Ilvedson   ----- Original message= ----------------------------------------> From: J Patrick= Draine <<A= href="mailto:draine@comcast.net">draine@comcast.net</A>> T= o: Pianotech <<A= href="mailto:pianotech@ptg.org">pianotech@ptg.org</A>> Rec= eived: Mon, 20 Sep 2004 07:39:56 -0400 Subject: Re: Customer= ethics--no more extras! On Sep 19, 2004, at 10:57 PM,= Piannaman@aol.com wrote: <BLOCKQUOTE><?fontfamily><?param Arial><?smaller>Avery,= <?/smaller><?/fontfamily> <?fontfamily><?param= Arial><?smaller>Uhhh...I don't give the tunings away, the dealer= does.  I get paid, but not enough to merit extra work.=   <?/smaller><?/fontfamily> </BLOCKQUOTE> I would= suggest talking to the dealer about the fact that you have been= doing more work than he's ben paying for, and you would like to= get compensated for it by him. After all, these are problems= which probably existed when the piano was delivered (excess= friction in keys, excess lost motion, rubbing hammers), not= caused by "normal usage" by the customer. Does the dealer want= good word of mouth from pleased customers or not? Try to convey= this to him in a straightforward manner. Some technicians= develop very positive relationships with dealers. Others don't.= I got out of dealer work as soon as I could. As for the= occasions when I have done some "dealer warranty work" -- well= I've got a bounced check from said dealer on my desk right now.= Warranty work for manufacturers has, in my experience, been a= much more positive experience. Patrick= Draine </BODY></HTML>