<DIV>I dont give discounts either...but probably service above the call off duty. Like get to them within 2-3 days of their call...fix little things...tweek here and there. I find even without the discount, they are extremely thankful I came. Where else does that happen. On top of that happy repeat customers begat happy repeat customers, begat more happy repeat customers. Kent Swafford <kswafford@earthlink.net> wrote: <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">Why would you want to give a discount for 4 tunings a year? Each takes up a place on the schedule, requires travel, probably takes time on the phone to schedule the exact time. My regular customers know that if at all possible I will be available when they call -- and maybe I'll do some little tech work without charging -- maybe. Your repeat customers are your best customers. Don't cut yourself off from the revenue available from your best customers. Thank them with good service, not discounts. Kent On Feb 16, 2005, at 3:21 PM, Matthew Todd wrote: > Do any of you have churches where you tune four times a year?  Well, I > guess any place for that matter...I know some of you tune same pianos > each week or every day.  But I was wondering what kind of a discount > would be appropiate if a church wanted to be on a contract with you to > have their piano tuned four times a year. _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives </BLOCKQUOTE></DIV> Richard the "Piano Guy"