<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; = charset=iso-8859-1"> <META content="MSHTML 6.00.2600.0" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT size=2>Some were a little surprised and concerned and I had = to do a bit of explaining about what it was and what it did.  But no real problems.  There is a bias, but it works both ways.  I = remember getting a call from someone inquiring about my services.  They = asked me if I tuned by ear or with a device.  When I said by ear, they said = thank you very much but I want someone who tunes with a device.  I've also = had people who really wanted me to tune it by ear.  I tell them that I always = use my ears.</FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>David Love  </FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=ilvey@sbcglobal.net = href="mailto:ilvey@sbcglobal.net">David Ilvedson</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> October 24, 2002 7:56 = AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: ears vs. = eyes..kinda long-winded</DIV> <DIV><BR></DIV> <DIV align=left>David,</DIV> <DIV align=left> </DIV> <DIV align=left>How did your long-term clients react when you = started tuning their pianos with an electronic gizmo?</DIV> <DIV align=left> </DIV> <DIV align=left>David I.</DIV> <DIV align=left><FONT size=2></FONT> </DIV> <DIV align=left><FONT size=2>----- Original message ----------------------------------------><BR>From: David Love = <<A = href="mailto:davidlovepianos@earthlink.net">davidlovepianos@earthlink.n= et</A>><BR>To: Pianotech <<A = href="mailto:pianotech@ptg.org">pianotech@ptg.org</A>><BR>Received: = Thu, 24 Oct 2002 07:22:00 -0700<BR>Subject: Re: ears vs. eyes..kinda long-winded</FONT></DIV> <DIV align=left><FONT size=2><BR>There is another aspect to this = debate worth mentioning.  I spent the first 20+ years  as a strictly = aural tuner.  A few years ago I decided to buy an Accutuner mostly = for use in institutional work where I needed to tune as many pianos as = possible quickly and stress free.  More recently I purchased a = Verituner.  During the period when I was tuning aurally I think I was a very = competent tuner, did lots of concert work, and wasn't slow by any means.  = Since going to ETD's I have found that on average, I can tune more quickly = and more accurately.  Under the right circumstances, good piano, good concentration (beginning of the day) I could probably rival the speed = and accuracy of my ETD tuning.  But overall, through the entire = day, different kinds of pianos, different levels of concentration, I can = without a doubt deliver more consistent and faster tunings with an = ETD.   I'm not sure (if people are being honest) how it could be otherwise.  = </FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>Since my fees are based on time, and I can = complete the task more quickly, I am, in effect, earning more money.  The 5th = tuning I do in a day is more likely to be of the same high quality as the 1st = tuning of the day and the stress I feel from that kind of schedule is greatly diminished.  Moreover, as far as the customer is concerned, I can = actually complete a few additional tasks within the same time period = that I generally took for an aural tuning (which is, in fact, what I = do).  Thus, the customer benefits because I can include a few items in a = regular service that were more difficult before because the average time spent = tuning prohibited that without either an extra charge or loss revenue.   I benefit from having done a more = thorough job on the piano, the customer loves me and refers me to all their = friends, and after tuning five pianos in a day, I can still come home and have a = coherent conversation with my wife.</FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>It's not only difficult to give up these benefits, = the bigger question might be is it really fair to the customer to insist = on tuning aurally when you could deliver just as good (perhaps better) of a = tuning and more in the same amount of time and, presumably then, for the same price?</FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>For me, the answer seems obvious.</FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>David Love</FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV> </DIV> <DIV>----- Original Message ----- </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: = black"><B>From:</B> <A title=HazenBannister@cs.com href="mailto:HazenBannister@cs.com">HazenBannister@cs.com</A> = </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A = title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> October 24, 2002 5:10 = AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: ears vs. = eyes..kinda long-winded</DIV> <DIV><BR></DIV><FONT face=arial,helvetica><FONT size=2>In a = message dated 10/24/2002 3:08:17 AM Eastern Daylight Time, <A href="mailto:bigda@gte.net">bigda@gte.net</A> writes: <BR><BR><BR> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff = 2px solid; MARGIN-RIGHT: 0px" TYPE="CITE">and I've followed up on some really good EDT users, = some <BR>famous, at least regionally so. <BR></FONT><FONT lang=0 = face=Arial color=#000000 size=3 = FAMILY="SANSSERIF"></BLOCKQUOTE><BR></FONT><FONT lang=0 face=Arial color=#000000 size=2 FAMILY="SANSSERIF"><BR>Hi, = <BR>I have no doubt,that you are probably an extremely talented aural tuner.But,as = you have said above,I also have followed aural tuners in my region,with = a notable reputation,that really need to borrow my Accutuner for a few = days. <BR>Best, <BR>Hazen Bannister</FONT> </FONT></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>