<HTML><HEAD> <META content="MSHTML 6.00.2900.2769" name=GENERATOR></HEAD> <BODY>Gee Whiz, J.R., you got a burr under your saddle? I mean, your underwear seems all wadded up or something. Heck, I made a mistake once (I think), so I have boundless empathy for people who make mistakes. Translation: Let's be nice.  ;< ) Alan Barnard Salem, Missouri > [Original Message] > From: J. R. White <jrwhiteltd@msn.com> > To: Pianotech <pianotech@ptg.org> > Date: 10/13/2005 9:48:51 PM > Subject: RE: Problems with Schaff - beware! > > Let me understand you.  YOU made a mistake; and, somebody else is > responsible?  Please.  Most supply houses work this way.  The stock number > is more specific than the description.  If you want more responsibility in > your life, then take more responsibility for your life. > Translation: grow up. > J R W > > -----Original Message----- > From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf > Of Wally Scherer > Sent: Wednesday, October 12, 2005 7:05 PM > To: pt > Subject: Problems with Schaff - beware! > > Hi Everyone, > > If you are like me, you order a good deal of your > piano supplies from Schaff Piano Supply in Illinois, > USA. I have been their customer for many years and > have nearly always been very pleased with their > products and service. > > Recently I have enjoyed the convenience of ordering > from their web page. They have a place for the stock > number and a place for a description of the item. I > assumed that they would check to make sure the two > match, but I just found out that the "description" > column on the order form has ABSOLUTELY NOTHING to do > with the order processing. > > What happened was that I accidentally put in the wrong > stock number on two items, even though the > "description" column stated exactly what I wanted. > > Schaff would not accept ANY RESPONSIBILITY for not > checking the number against the description, and hence > will not pay for the return of the items. Fortunately > for me they are not expensive items. > > So, please, before you send in an order on their web > page, be SURE to double check the stock number, > because the description is completely ignored! > > > > Wallace T. Scherer, Piano Technician, Music Educator > Piano Tuning & Repairs, Piano Lessons, Edwards String Covers > P.O. Box 4121, Lantana, Florida, 33465 > Phone: 561-432-4121 > Web page: http://www.angelfire.com/biz6/afinetune > > >   >    > __________________________________ > Yahoo! Mail - PC Magazine Editors' Choice 2005 > http://mail.yahoo.com > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives </BODY></HTML>