<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.2604" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><STRONG><FONT face=Arial>Hi List,</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>As you have noticed, I have a problem with a S & S    B, I am going back tomorrow, if they can schedule me in, to try the suggestions you gave me, that I hadn't tried.</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>I thought, I would give Kent Webb, at Steinway, an e-mail and see if he could offer any other help. He was always very helpful, when he worked for the B guys.</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>I wasn't sure if he would be able to answer my e-mail, before I left in the morning, so I gave him my cell phone #, just in case.</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>I had just hit my send button, and my cell phone rang, it was Kent, now that is what I call service.</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>He said if I still have a problem, when I am at the piano, give him a call.</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>Just thought you guys should no, that there are still some company people who care.</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>Regards,</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>John M. Ross<BR>Windsor, Nova Scotia, Canada<BR><A href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></FONT></STRONG></DIV></BODY></HTML>