<HTML><HTML>List I've never had to do a warrantied repair outside the confines of the dealer= ship for which I have worked, and they always take care of any paper work or= protocol.    In fact, they usually hear from the client, se= nd me to the client, and pay me directly.   So I've never had to = deal with the manufacturer directly, nor another dealer with which I have no= relationship. Last week, a longtime client of mine with a Petrof grand reported to me that= she had a broken agraffe.  (I have not seen the agraffe, but we talke= d on the phone, and it's clear that's what happened)  So I called Gene= va International and ordered a replacement agraffe and asked them about whet= her this was a warrantied item.  (The piano was purchased in 1999.)&nb= sp; He wasn't sure, in that agraffes never break.  At least, not all = by themselves.  He advised me to call the local Petrof dealer where th= e piano was originally purchased and inform them of the problem.  He t= hought they might be able to contact Petrof and get my client reimbursed for= the labor. So I called them and described the problem.  They told me they'd get b= ack to me later in the day and never called back.  It's been two days = now. So...what's the correct procedure in a situation like this?  Is there = a means by which I could talk to Petrof directly?  (I am Czech by heri= tage, but don't speak...)  Should I advise my client to contact the de= aler and let them do the repair, warranty or not?  Anybody ever hear of an agraffe breaking all by itself? Tom Sivak Chicago</HTML>