<HTML>In a message dated 5/24/01 8:38:22 AM Central Daylight Time, bholden@wave.co.nz (BH)writes: <BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">I have two questions:  Firstly, is there any way of adjusting the heights of the keys (I suspect there isn't) </BLOCKQUOTE> To answer this question, the key height in these pianos was made to be adjustable.  Instead of using paper punchings, there is a regulating screw. However (and a big however), the others on the list are right.  This piano id probably not worth working on.  The plastic parts it was largely made of have most probably biodegraded to the point that they will fracture very easily if you try to make any adjustments at all. If the dealer you worked for sold the piano, you may be put in a difficult position between the customer and dealer.  If, by chance, the parts have not begun to fracture and fragment, simply refusing to look at the piano would be out of line.  If, as would be expected, you go ahead and try to service the piano and find already broken parts or they break when attempting to adjust them, you will have what you need to excuse yourself. In this instance, the thing for the dealer to do is find the customer another small, used piano that is in sound, serviceable condition. Bill Bremmer RPT Madison, Wisconsin</HTML>