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<DIV><FONT face=Arial color=#000000 size=2>You could always =
program your
Calendar to reflect advance call-backs way ahead of time. That way =
you
could even have periodic modifications taken into consideration for =
things like
customer vacations and specific humidity conditions. You can do it in =
outlook,
and most of the other programs of it's ilk like act and other time =
management
programs. This includes e-mail and follow-up emial =
messages!</FONT></DIV>
<DIV><FONT face=Arial color=#000000 size=2>Danny</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=tune4@earthlink.net =
href="mailto:tune4@earthlink.net">Paul Chick
(Earthlink)</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, September 22, =
2004 8:14
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Customer call
backs/reminders</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=434330912-22092004><FONT face=Arial =
color=#0000ff size=2>Send
your reminder card about a month before a tuning date to =
give your
client a "heads up" on the service. Most likely they need to =
budget for
the time and the expense, so this will help their planning, and =
most
likely your card will get stuck to the refrigerator with their =
other
reminders. You'll experience more scheduled calls than
postponements.</FONT></SPAN></DIV>
<DIV><SPAN class=434330912-22092004><FONT face=Arial =
color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=434330912-22092004><FONT face=Arial =
color=#0000ff size=2>Paul
C</FONT></SPAN></DIV>
<BLOCKQUOTE>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT =
face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> =
pianotech-bounces@ptg.org
[mailto:pianotech-bounces@ptg.org]<B>On Behalf Of
</B>Piannaman@aol.com<BR><B>Sent:</B> Tuesday, September 21, 2004 =
10:40
PM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> Re: Customer =
call
backs/reminders<BR><BR></FONT></DIV><FONT =
face=arial,helvetica><FONT size=2
PTSIZE="10">Julia, <BR><BR>At the end of each appointment, I tell =
customers
that I will be sending a reminder in 6 months and will follow it up =
with a
call. This makes it easier for the client do digest the =
solicitation 6
months later...:-} It works pretty well, for the most part. =
With
clients who are bonafide customers(2 or more previous appointments), =
I have
a high booking rate. As discussed in a previous thread, =
booking second
appointments after dealer tunings is less fruitful...:-). =
<BR><BR>Dave Stahl
<BR><BR>In a message dated 9/21/04 7:53:51 PM Pacific Daylight Time, =
Alpha88x@aol.com writes: <BR><BR><BR>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff =
2px solid; MARGIN-RIGHT: 0px"
TYPE="CITE">Gretings,
=
<BR><BR> I =
have
been thinking about calling back customers and reminding them to =
get their
pianos tuned. I occasionally send out reminder cards at the =
request of the
customer, however, I find something repulsive about calling to =
find/keep
work <BR>.
=
<BR> I
was just wondering how some of the folks on this list handle =
keeping and
developing steady customers. Are steady regular customers =
something that
will transpire over time, because the customer will like the =
tuning I put
on their piano, or is it something that I must put effort into ie. =
phonecalls, postcard reminders? <BR><BR>Thanks in advance, =
<BR>Julia
Gottchall, <BR>Reading, PA
</BLOCKQUOTE><BR><BR></BLOCKQUOTE></BLOCKQUOTE></FONT></FONT></BODY></HTM=
L>