<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Re: Tuning Appointment cancellations</TITLE>
<META http-equiv=Content-Type content="text/html; =
charset=iso-8859-1">
<STYLE type=text/css>BLOCKQUOTE {
PADDING-BOTTOM: 0px; PADDING-TOP: 0px
}
DL {
PADDING-BOTTOM: 0px; PADDING-TOP: 0px
}
UL {
PADDING-BOTTOM: 0px; PADDING-TOP: 0px
}
OL {
PADDING-BOTTOM: 0px; PADDING-TOP: 0px
}
LI {
PADDING-BOTTOM: 0px; PADDING-TOP: 0px
}
</STYLE>
<META content="MSHTML 6.00.2900.2523" name=GENERATOR></HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>Terry, you are very nasty.</FONT></DIV>
<DIV>James Grebe<BR>Piano-Forte Tuning & Repair<BR>Creator of =
Handsome
Hardwood Caster Cups<BR>(314) 608-4137<BR><A
href="http://www.JamesGrebe.com">WWW.JamesGrebe.com</A><BR>1526 =
Raspberry
Lane<BR>Arnold, MO 63010<BR>BECOME WHAT YOU BELIEVE!<BR><A
href="mailto:pianoman@accessus.net">pianoman@accessus.net</A></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>
<A title=terry@farrellpiano.com =
href="mailto:terry@farrellpiano.com">Terry</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A =
title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, December 16, =
2004 8:51
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Tuning Appointment =
cancellations</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2></FONT>
<BLOCKQUOTE cite="" type="cite">
<DIV><FONT face=Arial size=-1>"What do you do about tuning
cancellations?"</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I thank them for cancelling =
ahead of time,
see if we can reschedule, and then don't go to the
appointment......</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry =
Farrell</FONT></DIV></BLOCKQUOTE><BR></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>At 10:51 AM -0500 12/16/04, Doug Renz Piano Tuning wrote:</DIV>
<BLOCKQUOTE cite="" type="cite"><FONT face=Arial =
size=-1>What do you do
about tuning cancellations?</FONT></BLOCKQUOTE>
<DIV><BR></DIV>
<DIV>It happens from time to time. Nothing to be concerned =
about.</DIV>
<DIV>Of course, the reason and attitude presented for the =
cancellation would
be factors to consider.</DIV>
<DIV><BR></DIV>
<BLOCKQUOTE cite="" type="cite"><FONT face=Arial =
size=-1>What if a person
cancels it twice? Do you have a</FONT></BLOCKQUOTE>
<BLOCKQUOTE cite="" type="cite"><FONT face=Arial =
size=-1>cancellation
policy? Any thoughts in this?</FONT></BLOCKQUOTE>
<DIV><BR></DIV>
<DIV>Twice? It happens, but seldom.</DIV>
<DIV><BR></DIV>
<DIV>Policy? Only if cancellations were a recurring theme, and then =
I would
have to suspect my own practices in setting up the =
appointments.</DIV>
<DIV><BR></DIV>
<DIV>Essentially, if you have never cancelled an appointment in your =
entire
life, you could theoretically be hard-nosed about it. But if you =
have, a
softer, understanding approach would seem appropriate.</DIV>
<DIV><BR></DIV>
<DIV>Keith</DIV><X-SIGSEP><PRE>--
</PRE></X-SIGSEP>
<DIV>Keith McGavern<BR>Registered Piano Technician<BR>Oklahoma =
Chapter
731<BR>Piano Technicians
Guild<BR>USA<BR></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>