<HTML> <HEAD> <TITLE>Re: Petrof keyslip</TITLE> </HEAD> <BODY> <BLOCKQUOTE>I have lots= to learn about 'trolling' for more work while tuning  a customers pian= o . . I usually have just included cleaning and adjusting as part of the tuning b= ill . .  maybe I shouldn't . . . after all, I got to thinking about the= guys who service my vehicle . .  there, I pay for every screw and wash= er . .  !! cheers Jim Kinnear Collingwood, CA </BLOCKQUOTE> It just comes naturally.  You need to charge for everything you do, ex= actly like any other service person that you deal with. My tuning fee is my = tuning fee; everything else is added to that, including cleaning, pedal adju= stment, whatever. The key is to treat the client like you want to be treated= : with respect, humor, and interest.  It’s a relationship busines= s. This gets back to an uncomfortable reality: in the 30 years I’ve been= working on pianos, the percentage of times I’ve come to a piano and i= t has been in: -good tune -good regulation -clean condition -good voice Is maybe, MAYBE 5%.  I’ve asked people for years (maybe 15 years= ) whether they’ve ever seen the action come out of their grand piano--= -90%(+-) say no. WHY ARE PIANO TECHNICIANS, BY AND LARGE, SO DERELICT IN THEIR JOBS? In one sense, it makes me happy, because it provides me with as much work a= s  I want for the rest of my life; in another sense, it makes me sad, b= ecause we as a group are doing a piss-poor job of educating our own, and thu= s educating the public. End of rant. My best to everyone; I’m really happy to be part of this= list, of men and women who are really trying to do their best, and make pia= nos sing. David Andersen Malibu, CA </BODY> </HTML>